• FAQ And Our Agreement

  • These are frequently asked questions we get asked before we meet our clients. If you have a question that you don't see addressed below, don't hesitate to call or use the Contact Form to ask your specific question.

  • Do you charge by the hour?
    No, we are paid by the job.  Price is based on how many ladies will be needed and how long the estimated time will be.

    Do you only clean houses?
    No, we clean offices and some restaurants.  We also clean up before/after parties, moving and new construction.

    Do you clean on holidays?
    No, our holidays are New Year's Ever, New Year’s, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve and Christmas Day.  If your cleaning falls on one of these days, we will still fit you in on another day very close to that holiday. We will notify you of the change approximately 2 weeks in advance.

    What hours do you clean?
    Our day crew works Monday thru Friday 8-2:30 cleaning residential and commercial properties. Our night crew works Monday thru Friday 4-10 cleaning only commercial properties.

    How long have you been in business?
    Laura Hooks founded Buckets and Belles Cleaning Co. in July 2014. Elizabeth DeYoung bought the company in February 2023.

  • Could you provide references?
    Yes, we currently have about 200 customers. Any of which would be happy to provide one.

    Do you do laundry or dishes?
    No, unfortunately time will not allow.

    Do you pet sit?
    No, but if your pet is friendly towards us, we don’t mind it being in the house while we clean.

    Are you licensed, insured and bonded?
    Yes, fully.

    Do you clean out fridges or ovens?
    We can clean the inside of appliances for an additional charge and at least a 2 weeks' notice.

    Do you expect tips?
    No, but our ladies certainly appreciate them.

  • Our Agreement to You

    Cleaning Times: We do our very best to arrive on time, but traffic, weather, and earlier appointments can sometimes affect our schedule. If your cleaner will be more than 15 minutes late, we will let you know. You will be notified of your estimate cleaning arrival time.
    Our first appointments begin at 8:00 a.m., and second appointments usually begin around 10:00–11:00 a.m. We truly appreciate your flexibility. Whenever possible, please allow an open arrival window instead of requesting an exact arrival time.
    Payment Policy: A deposit is required for first-time cleanings and deep cleanings. Payments are processed automatically through a checking account, savings account, or credit card. Credit card payments include a 3.95% processing fee. For the safety of your payment and our team members, we no longer accept cash or checks.
    Late Cancellation/Client No-Show Fees: If you need to cancel or reschedule your cleaning, please give us at least 48 business hours’ notice. This helps us protect our cleaners’ schedules and prevent lost wages.
    If an appointment is canceled with less than 48 business hours’ notice, or if your cleaner cannot access the home, a fee equal to 50% of the cleaning cost will be charged.
    If you reschedule with less than 48 business hours’ notice instead of canceling, a $50.00 rescheduling fee will be charged.
    If you cancel or reschedule more than three times within a 12-month period without proper notice, we reserve the right to offer your regular cleaning spot to another client.
    Assigned Cleaner: Your assigned cleaner will remain your regular cleaner whenever possible. If your cleaner is unavailable due to illness, vacation, a personal emergency, or a schedule change, we will send another trained cleaner who has access to your customized Home Checklist.
    Loss or Breakage: Buckets & Belles Cleaning Co is licensed, bonded, and insured beyond the minimum coverage carried by many housecleaning companies. Please contact our office if you would like details about our insurance limits.